Frequently asked questions

What are the advantages of IQube Company services?
Using of the survey services gives opportunity to receive a certificate (expert report) witnessed the hand of surveyor. This report certifies state of vehicle or cargo in a certain moment of transportation. This certificate has legal force and can be a smoking gun in arbitration court as a surveyor is an independent Party, so is an independent witness. Many Russian insurance companies are IQube’s clients. And our specialists do quality and quantity control of goods, check losses, effect adjustment of claims and carry out risk expertise. Shipping lines, trade companies, logistic, insurance and shipping companies, terminals, manufacturers and final cargo receivers use our survey service. We offer services not only in Russian Federation and Newly Independent states but also abroad. Wide chain of agents and subcontractors helps our company to offer survey services worldwide. The head office of IQube company is situated in Saint-Petersburg. Our representative offices and partnership relations give us opportunity to perform inspections in Europe, Asia and America. One of our services is client’s consulting after cargo visual inspection. Our surveyors give advices how to reduce losses which can appear during transportation. Professionality and high qualification of our specialists will help you to work out an issue of loss adjustment and withdraw pretensions faster. The cost of surveyor’s services is less than the cost of cargo. Thanks to services of a reliable and experienced company you can reduce risks, safe your business and pare losses.
How to safe cargo during transportation?
Freight transportation is always connected with numerous risks of cargo damage. In spite of the fact that new methods and technologies to safe the cargo are being developed there is no full safe from damages. Nevertheless there are some technologies that help to save the cargo during transportation. The easiest way to save the cargo is to order such a service as survey. Survey means wide complex of services of risk measurement, including inspections, expert reports, and exploratory survey and consulting. Properly conducted survey allows the consignor to safe himself from cargo damage expenses. Specialist from survey company acts as an independent expert and mediator between insurance company and cargo owner. On the base of expert reports insurance companies decide what risks to insure cargo from. For the cargo owner survey is also important for the purpose of recommendations how to safe cargo during transportation. But in our days not all companies use survey services. Many insurance companies prefer to do survey themselves and this doesn’t guarantee the cargo owner opportunity to insure all necessary risks and rule out the possibility to get professional advices. Sometimes it happens that the cargo owner doesn’t want to turn to survey company. In this case it’s better for consignor to resort to tallyman whose service is much cheaper. Tallymen will control overall cargo state during all the transportation, but will not carry out the expertise. Using of tallyman’s service gives the opportunity to minimize risks of pilferage. Another method to safe the cargo is checking all the vehicles which will be involved in transportation by skilled professional. Professionals check the fixing system; inspect the cargo packing and also inspection of a vessel or any other vehicle. Today the safest way of transportation is container transportation where it is not important to transship and repack the cargo. All this methods are included in survey services. Nowadays major companies which use professional cargo companies’ services try to minimize risks and reduce expenses; that’s why they order the whole complex of services. Expenses for survey services will never be higher than expenses for damaged cargo, which has lost its tradable value.
What is meant by independent expertise?
Surveyor is a mediator between insuring party (cargo owner/ cargo company) and insurance company who do the whole inspection before purchasing insurance. The main surveyor’s advantage is its independence that means disinterest in financial benefit. Surveyor has opportunity to perform the most impartial inspection of cargo/vehicle and estimate the possible risk. It stands to mention that the estimation of possible risks can also be performed by insurance company or insurant himself. But in this case there is no sure in objectivity for all the Parties. Insurance company will always try to minimize insurance risks or in other words to insure as little as possible, and an insurant can hide some defects, for example, breakdown or amortization of one of the ship engines. Among other things no one familiar insurance broker doesn’t know all the details of marine transportation and that can’t guarantee his competence. Surveyor in contrast with insurance broker is free from its own financial benefits. Surveyor is a specialist who knows all the details of marine transportation and can carry out the whole inspection. Surveyor will inspect cargo for its quality, inspect the packing (if it suits for transportation), examine the vessel in all the details (personnel qualification, its particulars, lower hold serviceability in accordance with cargo specification) and even will check the navigation maps. It is worthwhile to say that national surveyors in many respects leave behind western. The fact is that western surveyors take every case as insurance, that’s why almost never they do full investigation of cargo damage. Native surveyors definitely investigate the reasons of damages. So it can be said that surveyor acts as truth of last resort. Without expert report it will be almost impossible for Insurant to prove that damages are included in insurance case and insurance company will not be protected from efforts of the insurant to hide some mismatches.
At what stages is cargo examination made?
One of the most important survey services is cargo examination. Survey company specialists carry cargo inspection out: inspect its state, risks of damages, inspect cargo damages, and count cargo quantity. But do many people know at what stags of transportation it is necessary to do cargo inspection? The first time when cargo state examination is fixed is - loading. If transportation carries out “from door to door” the first examination is made at warehouse of consignor. Another stage of examination is at customs. Customs officer will conduct document verification, cargo details, quality certificate presence and search of uncounted goods. Usually cargo package is opened at customs so surveyors can carry cargo examination out during customs inspection. Further stage of examination is made after loading on ship or some other vehicle. Specialists from survey company check if the cargo was damaged during loading, transshipment, and shifting. It is worth saying that all the damages are immediately fixed in expert report, which serve as a ground for insurance case. Emergency inspector investigates the reasons of damages, does all the possible to minimize losses and estimates the loss expenses. Tallymen usually keep track of cargo state during transportation. But they take stock of only common state of cargo and its quantity. Further stage of cargo examination is made during cargo uploading from the vehicle. Now surveyor examines the cargo and check for damages which could appear after previous examination. The last stage of expertise can be carries out at warehouse of receiver. This expertize can be carried out by specially hired specialist of the survey company. Totally cargo state expertize is carried out at all main stages of transportation. Such methods guarantee maximal cargo safety conditions and allow the consignor and receiver get rid of additional cares.
What is tallyman service?
Tally – is a physical count of all loaded and unloaded packages (units of cargo) with fixing the results in tally sheet. Tally sheets are the primary source of cargo information and as a rule contain not only information about cargo quantity but also remarks about packing and marking state, information about damages (quantity and proportions). Such cargo tally is primarily oriented toward cargo quantity control at all stages of transportation but also has the purpose to describe cargo state.
Tally is a far cry from survey report due to deficiency of detailed examination of damaged cargo. This means common state of cargo. That’s why expenses for tallyman are not as high as for survey. This service is carried out on a continuing basis (during loading/ unloading several shiploads or container loads).

Tallyman service includes everyday report provision, filling in tally sheets and issuing final survey report, which is the main document proving the cargo quantity. Skilled tallyman services will allow you to:
  1. Get rigorous view about quality and quantity of cargo at the reloading moment.
  2. Get current information about quality and state of cargo during transportation.

Significant part of tallyman service is inspection during loading/ unloading of commodity cargo. Particularity of commodity cargo shiftment is the potential danger of pilferage. Pilferage can happen not only during loading/ unloading (our inspectors keep an eye out of it) but also during transportation.
To specify the way of pilferage is the purpose of surveyor, but the first information must be collected by the tallyman (during the unloading). That’s why our company has a system of getting the information which allows to detect method of pilferage.
Besides pilferage there is one more problem – underweight reasons of which can be different. However to prove the underweight is possible only by expert and ocular survey report where the results of scaling and its precision are displayed.
Skilled tallymen/ inspectors work in our company. And we are sure in qualified tallies they do. Besides all inspectors overwatch the cargo not to be damaged during loading/unloading or shiftment. In spite of “independent” status of our tallymen/ inspectors they are invested in cargo safety of our clients; and during inspection they are in touch with stevedores/ loaders that helps to find the best solution in case of glitches without troubling the client.
Tallyman service is the easiest and flexible kind of survey services. In spite of visible simplicity in every concrete case we advise the most suitable way of tally/ cargo scaling.
How to become IQube employee?
To become our employee please get acquainted with our vacancies and send us your CV. Even in case if the vacancy isn’t opened for your position you can put your CV in our base of reserve. We will contact you as soon as this vacancy will be opened.